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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL Foundation (Version 5) Sample Questions:
What is a service request ?
- A. A cause of one or more service incidents
- B. A user-initiated action that triggers an agreed service
- C. A change of state significant for management
- D. A flaw or vulnerability in a product or system
Correct Answer: B 🗳️
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How should the ITIL Guiding Principles be combined when an organization is making a decision?
- A. By selecting one guiding principle to follow as the main basis for every decision
- B. By using the "keep it simple and practical" principle and one or two others that are relevant to the specific decision
- C. By using all the guiding principles equally when making any decision
- D. By considering each guiding principle to understand its relevance before applying it
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
What is the primary focus of the "start where you are" ITIL Guiding Principle?
- A. Ensure that each iteration aligns with the concept of a Minimum Viable Product
- B. Reduce complexity by focusing on doing fewer things, but doing them better
- C. Encourage all staff to clearly understand who their customers are
- D. Assessing the existing resources before making decisions
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
The purpose of the "deliver" activity is to:
- A. Resolve incidents and ensure disaster recovery
- B. Develop and integrate functional solutions
- C. Provide services and manage user onboarding/offboarding
- D. Align service offerings with organizational strategy
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?
- A. Service action
- B. Access to resources
- C. Transfer of goods
- D. Service offering
Correct Answer: D 🗳️
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Viewing questions 1-5 out of 80 questions.
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