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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Huawei AICC Product Features | - AI Capabilities
|
| Topic 2: Project and Sales Capability | - Presales Methodology
|
| Topic 3: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 4: Huawei AICC Solution Overview | - AICC Architecture
|
| Topic 5: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?
- A. It is only used for video calls.
- B. It uses the most bandwidth, guaranteeing the best quality.
- C. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
- D. It is the oldest codec and has the widest compatibility.
Correct Answer: C 🗳️
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
- A. To initiate a new call.
- B. To transfer a call to another extension.
- C. To indicate that a call has been answered.
- D. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
Correct Answer: D 🗳️
What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?
- A. Synchronizing the audio and video streams so they are not noticeably out of alignment.
- B. Transferring the video call between agents.
- C. Encoding the video in a format the browser can play.
- D. Compressing the video enough to save bandwidth.
Correct Answer: A 🗳️
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
- A. To train the administrators on system maintenance.
- B. To test the network connectivity between components.
- C. To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
- D. To stress-test the servers for maximum capacity.
Correct Answer: C 🗳️
What does the term "Service Virtualization" refer to in the context of AICC component design?
- A. Creating virtual agents powered by AI.
- B. Running the AICC software on virtual machines.
- C. The ability of the UAP to run in a web browser.
- D. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
Correct Answer: D 🗳️
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