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How to study the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam questions are based on official training materials for ServiceNow, the ServiceNow documentation site, and the developer site for ServiceNow. Study materials that are posted online elsewhere are not official and can not be used to prepare for the exam. In preparation for the Certified Implementation Specialist - Service Mapping test, ServiceNow demands the completion of the following prerequisite training courses. The information is given in the following training course(s) for ServiceNow includes the source material for the test.
Visit the ServiceNow product documentation site here for the completion of required training for the exam. A common experience with the terminology, acronyms, and initialisms of the general industry will be very helpful. Field experience of six months engaging in ServiceNow deployment programs or sustaining instances of ServiceNow is a must to have a hand-on experience. On top of all, read Service Mapping (SM) Fundamentals - Participant Guide, explore sessions related to ITBM and SM and study the CIS-SM exam dumps.
PassReview provides the best quality CIS-SM practice exam dumps. Students must study them and get themselves familiar with the exam by taking the CIS-SM practice exams. These are, by far, the best materials and have provided an unbelievable passing rate for students who study this CIS-SM exam dumps.
What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Number of questions: 60
Language of Exam: English
Examination platform: Online proctored or on-site
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Duration of Exam: 130 minutes
Passing score: 70%
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation and Operational Readiness | 10% | - Operational processes and KPIs - Security and access control - Implementation planning and scoping - Performance and scalability |
| Event Management Integration | 10% | - Event Management configuration for Service Mapping - Integration architecture and requirements - Event correlation and service impact analysis |
| Pattern Design and Troubleshooting | 30% | - Pattern fundamentals and architecture - Pattern testing, validation and troubleshooting - Creating and modifying discovery patterns - Pattern best practices and optimization |
| CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - Maintaining CI relationships and dependencies - CMDB data model and CSDM compliance - CMDB health and validation |
| Discovery Configuration and Integration | 15% | - Credentials and access management - Discovery setup and configuration - Integration with Discovery application - MID Server deployment and management |
| Service Mapping Configuration | 20% | - Service mapping architecture and components - Defining business and technical services - Service map creation and configuration - Entry points and service dependency mapping |
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