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Salesforce AP-226 Exam Syllabus Topics:

Salesforce Contact Center Accredited Professional Sample Questions:

1. The customer desires seamless integration with their existing CRM system. Which functionality bridges this gap?

A) Apex Code Development
B) Einstein Analytics
C) Data Import Wizard
D) Partner Integrations

2. Your data includes duplicate records across legacy systems. Which tool helps prevent duplicate creation in Salesforce?

A) Matching rules defining criteria for identifying and merging duplicate records.
B) All of the above, working together to prevent duplicate records and ensure data integrity after migration.
C) Workflow Rules automatically triggering deduplication logic based on specific data fields.
D) Data Import Wizard with duplicate prevention settings during bulk data importing.

3. Ursa Major Solar has recently completed testing of its upgrade to
Enhanced Digital Engagement channels. A consultant needs to now move
the WhatsApp number on the testing sandbox to production.
How should the consultant accomplish this?

A) Request a new number for the production org
B) Log a case with Salesforce Customer Support
C) Enter the existing number when creating the channel in production

4. The environments that should have a two-way deployment connection in
this scenario are Test Sandbox and Production Org.
Which requirement needs to be met to perform a quick deployment for
change sets or Metadata API components without testing the full
deployment?

A) Each class and trigger that was deployed is covered by at least 75% jointly
B) Tests in the org or al local tests are run and Apex trigger have some coverage
C) Components have been validated successful for the target event within least
70 days

5. I'd recommend a combination of Broadcast Alert and Broadcast Email features in Salesforce Incident Management to fulfill Ursa Major Solar's (UMS) need for efficient communication during widespread outages:
Ursa Major Solar wants to proactively start a conversation with contacted the company before in its contact center by sending the response. Which messaging channel should a consultant recommend to support the

A) Facebook Messenger
B) Messaging for Wed
C) SMS

Solutions: